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HelpDeskCCHelp Desk updated with CC option while applying/resolving Help Desk ticket

In System Settings > Miscellaneous > Advanced Options (Advanced), select TROUBLETICKET HELPDESK from the Section drop-down list. Next, select the Allow "CCTo..." Field in Trouble Ticket Help Desk Request check box.
The CC Field in Advanced Options of System Settings.

Now, employees have the option to when raising a Help Desk ticket in ESS.
Manager copied on Employee's Trouble Ticket.

HelpDeskWLHelp Desk updated with Withdraw Option for employees

An employee can now that is still in progress. To do so, access the ticket details in from the Active tab in ESS from Actions > Track > Help Desk. Click The Withdraw button. in preview view or Detailed View as follows:
Withdrawal of trouble ticket.

It is optional to enter the reason for withdrawing.

 

The Help Desk ticket is now available in the Completed tab and displays the withdrawal status as follows:
The withdrawal status is rrecorded.

SocModSocial module with feeds for and by employees

Employees can now enjoy connecting with peers and managers through social feed on ESS. To enable this option, go to System > User Administration > > Employee. Select Feeds - Home Page from the Tabs category. As an employee, you can now view the Feeds tab in the Home page of your employee login. Post a message and view replies and likes. As of now, you can message all company. We will soon help you select a smaller group. Click The Refresh icon. to refresh the page.
The Feed page displays with posts and replies.

The same feature is available for Administrator of . Select Feeds - Admin Home Page for admin user.

 

ESSEmpDirEmployee Directory in the ESS Home page

Employees can now view a directory of current and past employees of the organization in ESS. To enable this option, go to System > User Administration > > Employee. Select Employee Directory - Home Page from the EmpInfo Items category. As an employee, you can now view the Directory tab in the Home page of your employee login.You can view details of  self or colleague based on updates made in . You can also search on employee name.
The Directory page displays.

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