Help Desk updated with CC option while applying/resolving Help Desk ticket
In System Settings > Miscellaneous > Advanced Options (Advanced), select HELPDESK from the Section drop-down list. Next, select the Allow "CCTo..." Field in Help Desk Request check box.
Now, employees have the option to copy their manager when raising a Help Desk ticket in ESS.
Help Desk updated with Withdraw Option for employees
An employee can now withdraw a Help Desk ticket that is still in progress. To do so, access the ticket details in from the Active tab in ESS from Actions > Track > Help Desk. Click in preview view or Detailed View as follows:
It is optional to enter the reason for withdrawing.
The Help Desk ticket is now available in the Completed tab and displays the withdrawal status as follows:
Social module with feeds for and by employees
Employees can now enjoy connecting with peers and managers through social feed on ESS. To enable this option, go to System > User Administration > User Roles > Employee. Select Feeds - Home Page from the Tabs category. As an employee, you can now view the Feeds tab in the Home page of your employee login. Post a message and view replies and likes. As of now, you can message all company. We will soon help you select a smaller group. Click to refresh the page.
The same feature is available for Administrator of greytHR. Select Feeds - Admin Home Page for admin user.
Employee Directory in the ESS Home page
Employees can now view a directory of current and past employees of the organization in ESS. To enable this option, go to System > User Administration > User Roles > Employee. Select Employee Directory - Home Page from the EmpInfo Items category. As an employee, you can now view the Directory tab in the Home page of your employee login.You can view details of self or colleague based on updates made in greytHR. You can also search on employee name.